Responsible for providing financial aid guidance and assistance to students and parents in obtaining federal, state, institutional and private student aid funding.
Responsible for performing federal verification, reviewing professional judgement requests, conducting presentations, and facilitating problem solving with students and parents.
Provide leadership and program management for an area of specialization including but not limited to: student loans, federal work-study, institutional and state scholarships, systems support, external programs, default management and prevention, and/or student outreach while ensuring compliance with federal regulations and safeguarding the institutions eligibility to participate in Title IV Programs.
Interact with federal and state agencies, high schools, and post-secondary institutions.
Minimum Qualifications
EDUCATION AND EXPERIENCE
One to two years of college credit (30 credit hours is equivalent to one year) or equivalent formal training in related field.
Three years of related experience working in the financial elite field and working with diverse populations.
Bachelor’s degree preferred.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of the federal guidelines, rules and regulation
Some knowledge of Colleague software, COD software and Microsoft Office Suite
Must have the ability to communicate orally and verbally
Detail oriented and able to work with a minimum of supervision
Effectively meet deadlines
Ability to provide excellent customer service
Criteria
CRITERIA: The following criteria, which are not the sole criteria used in the final hiring decision, will be used to review the applications of those persons who meet the stated minimum qualifications and to select those qualified applicants who will be interviewed.
Other information and observations made during the interview process may be considered in the selection process.
Resume/CV and cover letter are required with the application.
Please ensure that your documents address the criteria listed below for this position:
ESSENTIAL DUTIES
Provides general financial aid information in keeping with federal and state regulations, applications requirements, and office processes and procedures.
Answers questions and provides assistance to students, parents, and to the public visiting the Student Financial Aid Office.
Assists student with completing financial aid applications accurately.
Completes federal verification of student files
Provide optimal customer service as defined by our office mission
Respond to telephone and email inquiries.
Manage all aspects of designated program
Conducts in person and virtual financial aid workshops
Attends training sessions to enhance and maintain currency with federal and state regulations
Performs related work as required.
Job Requirements
PHYSICAL REQUIREMENTS
Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls.
Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to a, personal computer, calculator, copier, and fax machine.
No significant climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, and repetitive motions.
OTHER REQUIREMENTS
Must be able to work Monday thru Friday, 8:30 a.
m.
– 4:30 p.
m.
Ability to communicate effectively in spoken and written standard English.
As required by the 1986 Immigration Act, be prepared to present acceptable documentation showing your identity and that you are a U.
S.
citizen or an alien who is authorized to work.
A background investigation will be conducted prior to the offer of employment.
A signed authorization for the release of personal information will be required if selected for an interview.
Is Background Check Required? Yes
Is the incumbent responsible for working with minor children or directly engaging with minor children on campus? Yes
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